| Course | |||||
|---|---|---|---|---|---|
 | All Contractors: Required Courses By the end of this course, you will be able to successfully:
- Register for COL
- Log In to COL
- Navigate the My Home screen, My Work Orders screen, My Purchase Orders screen, & My Statement screen
Course duration: 15 minutes | ||||
 | All Contractors: Required Courses By the end of this course, you will be able to successfully:
- Describe the purpose of a job code.
- Acquire an understanding of pricing agreements
Course duration: 15 minutes | ||||
 | All Contractors: Required Courses By the end of this course, you will be able to successfully:
- Describe the 2-10 HBW claim process for service contractors.
- Convey dispatch expectations.
- Explain the four easy steps of the claim process.
Course duration: 15 minutes | ||||
 | All Contractors: Required Courses By the end of this course, you will be able to successfully:
- Submit Claim Status Updates in COL.
Course duration: 15 minutes | ||||
 | All Contractors: Required Courses By the end of this training, you will be able to successfully:
- Describe the purpose of the Dispatch platform.
- Acquire an understanding of Dispatch settings, job offers, job scheduling, and customer notifications.
Course duration: 20 minutes | ||||
 | All Contractors: Required Courses This training explains 2-10 HBW’s direct deposit program, and the steps to enroll for the direct deposit (ACH – Automated Clearing House) program. Important: You (our network partner) need to receive one live check before you can enroll for... | ||||
 | All Contractors: Required Courses By the end of this course, you will be able to successfully:
- Describe the purpose of the Service Fee.
- Explain the Even If Service Guarantee with 2-10 HBW.
- Convey your role and actions for handling an Even If scenario.
Course duration:... | ||||
 | All Contractors: Required Courses By the end of this course, you will be able to successfully:
- Describe when to contact Contractor Relations.
- Explain how to contact Contractor Relations (during and after Onboarding)
- Convey response expectations and hours of... | ||||
 | Appliance (Trade Specific) This course applies to the following trade: Appliances.
This training will provide you, your technicians, and your staff with an overview of 2-10 HBW's authorization limits, Work Order Service Status (WOSS), and how to submit... | ||||
 | Boiler (Trade Specific) This course is for the following trade: Boiler.
This training will provide you, your technicians, and your staff with an overview of 2-10 HBW's authorization limits, Work Order Service Status (WOSS), and how to submit billing.
Course... |
