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All Contractors: Required Courses

05) Dispatch.Me


Description
By the end of this training, you will be able to successfully:
- Describe the purpose of the Dispatch platform.
- Acquire an understanding of Dispatch settings, job offers, job scheduling, and customer notifications.

Course duration: 20 minutes
Content
  • What is Dispatch.Me?
  • First Time Log In for Dispatch.Me
  • Log In as an Existing User for Dispatch.Me
  • Adding Your Team - Video
  • Company Settings - Video
  • Using Groups - Video
  • Customer Booking Page - Video
  • How Do You Know When You Have a New Offer - Video
  • What Happens When You Accept a New Offer - Video
  • Important for Accepting New Offers
  • Scheduling An Appointment - Video
  • Assigning a Technician - Video
  • Rescheduling an Appointment - Video
  • On My Way Button - Video
  • On My Way Button - Job Aid 2022
  • Start Appointment Button
  • Job Complete Button- Video
  • Job Complete Button - Job Aid 2022
  • Customer Notification of Job Summary and Survey
  • Dispatch Platform Overview - Test
Completion rules
  • All units must be completed
  • Leads to a certificate with a duration: Forever
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